Dancing Priest

Author and Novelist Glynn Young

work

Poetry at Work, Chapter 18: The Poetry of Electronic Work

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Poetry at Work Poetry of the Workspace

Think back 25 years (if you’re old enough). It sounds almost quaint today, but email was just beginning to come into its own. At the company where I was working, with more than 40,000 people, some 5,000 had been brought into the email system. Eventually, all would be, but 5,000 was enough to give us critical mass for a new communications venture – an email newsletter for employees. 

To show how new this was, only one other company in the United States had an employee email newsletter. I hoped we would be the second.

I had meetings with the people in charge of the email system – not only were there various departments, there was also an email council overseeing email operations. My proposal was a text-only newsletter to be sent to the 5,000 people on email.

The response was something akin to asking people to sit in a room full of rats infected with bubonic plague. I didn’t know what I was asking. There were too many hardware platforms. I didn’t understand the technical aspects of the work. The system could crash. The company was too diverse for people to care about what was happening in other divisions. To be fair, these objections came not only from IT people but also from my own communications colleagues.

To continue reading, please see my post today at Literary Life.

Poetry at Work, Chapter 17: The Poet Blogs the Layoff

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Poetry at Work Poetry of the Workspace

Layoffs were coming. The big announcement from the CEO was circulated by email. It was a masterpiece of vagueness. It didn’t say how many people would be affected. It didn’t say when the affected people would know. It did say there would be a severance program, although it included no details. 

In short, the important things people wanted to know weren’t communicated. I’m sure management congratulated itself on communicating, but the rumors had already been circulating and people were already far beyond “layoffs are coming.” What people also knew was that the people being laid off might be the fortunate ones. Those who remained would likely be reorganized, with more work and fewer people to get it done.

Having been through this before at another company, I had a better idea of what would happen and what people really cared about that colleagues who hadn’t been through it, especially younger colleagues. A small group came to me and asked if I would consider blogging about my past experience on the company’s intranet. I said I’d think about it.

To continue reading, please see my post today at Literary Life.

Poetry at Work, Chapter 16: The Poetry of Unemployment

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Poetry at Work

It happens to most of us, at one time or another in our careers. You’re called into the boss’s office and discover there’s an HR person waiting as well. Yep, you’re being laid off.

Sometimes you’re expecting it; sometimes you’re not. In my case, I knew it was coming. A work colleague had found out and couldn’t keep it to herself. She tried to look appropriately sad and concerned, but it didn’t work. She was actually rather gleeful (yes, there was a history here). I looked at her and said, “You won’t understand this, but a considerable amount of good will come out of this for me.” Her almost angry response: “You’re just in denial.” 

Perhaps I was. I felt my ears grow warm, a sure indication that I fully understood what was happening. And I really upset the process when I walked from her office to my boss’s office and told him I knew I was shortly to be laid off. He blew up – because it upset the usual process for these “elimination” programs. 

To continue reading, please see my post today at Literary Life.

Poetry at Work, Chapter 15: The Poetry of the Best Job You Ever Had

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Poetry at Work Poetry of the Workspace

It started with a phone call from a friend. “Did you see the job ad in the paper?” he said.

“What job ad?” I said.

“The city school district is looking for a communications director. You’d be perfect.”

“Do you hate me or something?” I said.

The city school district was indeed looking for a communications director. The district was in organizational chaos. A reform school board had brought in a management consultant firm from New York to reorganize the district. Schools had been closed. Central office staff had been laid off – some 800 people. Management of cafeterias, school buses, and other services was being outsourced. The management firm was doing what had to be done, but the district was so strangled by its own politics and so intertwined with city politics that it was impossible to try to make the changes from within. 

To continue reading, please see my post today at Literary Life.

Poetry at Work, Chapter 14: The Poetry of Interpersonal Conflict

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Poetry at Work Poetry of the Workspace

A conflict in the workplace is not uncommon. A workplace conflict battled out on Facebook, however, pulling in co-workers and the company, is not something you see every day.

It happened at my company. And Human Resources asked that my team, the corporate social media team, do something about it. The fact that it was happening outside business hours was a complication. 

It was a nasty fight. Things someone would never say in an office setting were erupting on a daily basis. Friends and family members were egging the two combatants on. At the time, social media were relatively new, and this was something new on social media. Twitter trolling parties were already common, but I’d never seen two fellow employees arguing on Facebook.

To continue reading, please see my post today at Literary Life.

Poetry at Work, Chapter 13: The Poetry of the Crisis

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Poetry at Work Poetry of the Workspace

There’s nothing like a good crisis to demonstrate how little control an organization has. There’s also nothing like a good crisis to uncover the poetry in our souls.

A product cancellation was looming, the cancellation to be imposed by a government agency. Thousands of jobs were at stake, not to mention income, corporate stock price, reputation, and significant disruptions for customers. The crisis had been coming for nearly a year, contained within official communications between the government and the company.

As time passed, internal anxiety grew. In the communications area, we were a relatively minor player, except for the moment at which the crisis would go public. Then we would occupy the most important position in the overall situation. Blow it there, and the product would be destroyed in the marketplace.

To continue reading, please see my post today at Literary Life.